What to do if your order is not right.
Last updated: 1 July 2026
Food products cannot be resold once they leave us, so we do not accept ordinary change-of-mind returns. What we do instead is replace or refund anything that arrives damaged, leaking, sealed wrong, or not as described.
Message us on WhatsApp within 7 days of delivery with your order number and a photo or short video of the problem, including the outer carton if it was damaged in transit. We do not ask you to ship anything back.
Damaged or leaking jar: full replacement, dispatched the next working day.
Wrong item sent: correct item dispatched, wrong item collected at our cost.
You would rather have money back: full refund to the original payment method.
Online payments are refunded to the original method within 5–7 working days of approval. COD orders are refunded by UPI or bank transfer within 3–4 working days once you share the details.
Ghee changes between liquid, semi-solid and fully set depending on the temperature, and bilona ghee is grainy by nature. Neither is a fault, and both are covered in our product FAQs. If you are unsure, send us a photo and we will tell you honestly.
An order can be cancelled free of charge any time before it is handed to the courier — usually a window of a few hours. After dispatch, please use the returns process above.
Write to info@gausuchfarms.com or message us on WhatsApp.