Customer Care

Return & Refund Policy

At Gausuch Farms, we value transparency and fairness in every order. Here's how we handle issues.

We take great care in packing and delivering every jar. However if you receive a damaged, missing or spoiled product — we're here to make it right. Please follow the steps below and our team will respond promptly.

Case 01 Damaged Product

Notify us within 5 days from delivery date via email at support@gausuchfarms.com

Required Information

Order number

Image of invoice

1 outer box image

2 clear images of damaged product

Please note: Only the affected product will be replaced in case of multiple shipments.

Email response within 24–48 hours

Case 02 Missing Product

Notify us within 5 days from delivery date via email at support@gausuchfarms.com

Required Information

Order number

Image of invoice

1 outer box image

2 clear images of opened box with all items received

Please note: Refund requests cannot be accepted. The missing product will be re-sent to you promptly.

Email response within 24–48 hours

Case 03 Spoiled Product

Notify us within 10 days from delivery date via email at support@gausuchfarms.com

Required Information

Order number

Date of packaging / manufacture

Clear images of product

Video of product (if possible)

Please note: Returns due to natural variations in taste, texture, colour or aroma cannot be accepted as our products are completely natural and handcrafted.

Resolution: Replacement will be provided after due investigation to ensure a fair outcome for both parties.

Email response within 24–48 hours

Need Help? We're Here

Our support team responds within 24–48 hours. Reach us by email or chat directly on WhatsApp for faster assistance.

support@gausuchfarms.com Chat on WhatsApp