Customer Care
Shipping Policy
We take great care to ensure your order reaches you fresh, safe and on time. Here's everything you need to know about how we ship.
Last updated: March 2026
3 Days
Dispatch for in-stock items
Pan India
Delivery across India
Mon–Sat
9am to 7pm delivery window
Email
Tracking details on dispatch
At Gausuch Farms, we ship our handcrafted ghee and farm products directly from our facility in Safidon, Haryana. Every order is carefully packed to ensure your product arrives in perfect condition. Please read our shipping policies below.
Free Shipping: Free delivery is available on orders above ₹999 or when specified as part of a promotional campaign or special offer. Standard shipping charges apply otherwise.
Required Information to Ship Your Order
Complete postal address including house/flat number, street, area and city
Correct PIN code — please double-check before placing your order
Valid email address to receive your order confirmation and tracking details
Active contact number — courier partners may call to confirm delivery
Order to Delivery — How It Works
Order Placed
You place your order and receive a confirmation email with your order details.
Packed & Dispatched
If your item is in stock, it will be packed and dispatched from our facility within 3 working days.
3 working days
Made to Order (if out of stock)
If your item is not in stock, we will freshly produce it and dispatch within 10 working days. We will keep you informed.
Up to 10 working days
Tracking Details Sent
As soon as your package is dispatched, we will email you your order tracking details. Please bear with us until then.
Delivered to Your Door
Our courier partners deliver Monday to Saturday, 9am to 7pm. Working days exclude public holidays and Sundays.
Delivery Days & Hours
Our courier partners deliver between Monday to Saturday, 9am to 7pm. Working days exclude public holidays and Sundays. Please ensure someone is available to receive the package.
Delays Beyond Our Control
Delivery time is subject to factors beyond our control, including unexpected travel delays from our courier partners due to weather conditions, strikes, or public disruptions. We appreciate your patience in such circumstances.
Order Tracking
As soon as your package is dispatched, we will email you your tracking number and courier partner details. You can use this to track your shipment in real time. Kindly bear with us until dispatch.
Questions About Your Order?
If you haven't received your tracking details or have any delivery concerns, our team is happy to help.